Refund Policy

Star IPTV UK 3-Day Trial

Star IPTV UK 3-Day Trial

At Star IPTV UK, you can register for a 3-day trial to test our channels, Refund Policy. We offer a 3-day paid trial so you can check if our channel lineup meets your needs. Before making a purchase, take advantage of this trial to ensure you’re completely satisfied with our service.

If you have any technical issues or questions during setup, you can contact our live support team via the chatbox on Star IPTV’s website. We’re here to help you get everything running smoothly.

Refund Policy

We sell digitally downloadable services, each of which comes with a demo. Please test the demo to understand the product’s functionality before purchasing other subscriptions. Due to the nature of digital goods, refunds aren’t typically possible once the files are delivered. However, in extraordinary situations, such as our server being down for more than a week, we will issue refunds. We aim to process refunds as soon as possible, but depending on the payment method, it may take up to 14 days for the refund to reflect in your bank account.

Refund Conditions

We offer refunds on products with certain conditions:

  • If we haven’t sent the activation email or shipped the product, you can get a full refund upon request.
  • If the activation email has been sent, 30% of the purchase amount is non-refundable as a processing fee. The remaining 70% is refundable according to usage.
  • The first month of subscription is non-refundable.
  • If you bought a 12-month subscription and used 2 months, you’d be eligible for a refund for the remaining 9 months.
  • If IPTV is blocked in your country, the remaining subscription is non-refundable.
  • We do not own any servers or streaming services. If the server goes down, the downtime is not refundable.
  • After requesting a refund, you can’t re-subscribe to our service in the future.

How to Request a Refund

To request a refund, please follow these steps:

  1. Fill in the contact form.
  2. Ensure the email address matches the one used during subscription and purchase.
  3. Include the invoice number in your request.

FREQUENTLY ASKED QUESTIONS

What types of devices are supported?

We support a range of devices, such as Smart TVs, Kodi, VLC, PCs, Vu+, DreamBoxes, Enigma, Android Boxes, Android Smartphones, and Max

How long does it take to get a response from a support ticket?

If you submit a ticket for technical support or account activation, you can expect a response within 1 to 2 hours. We aim to reply within an hour of receiving a ticket. Please be aware that during busy periods, response times may extend up to 3 hours.

Why am I having buffering problems on some channels?

To ensure a smooth streaming experience with IPTV, we recommend having an internet connection with a speed between 30 to 50 Mbps. If your internet speed falls below 20 Mbps, you are likely to encounter buffering issues. This higher speed range helps to maintain consistent quality and uninterrupted service.

What payment options are available?

We accept payments through Inter Bank Transfer, GoCardLess, and all major credit cards.

How many simultaneous connections are allowed?

While you can install your IPTV subscription on several devices, please note that it is only operational on one device at a time.

Do you offer a FREE trial?

Yes, we provide a 1-hour free trial that gives you full access to all channels, movies, and TV shows available in your IPTV subscription.

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